The Grievance Redressal Cell was constituted in 2009 with all heads of departments to probe into the student grievances. It redresses the grievances at individual, class level and grievances of common interest. The Cell maintains a conducive and unprejudiced educational environment. Complaints dropped in the ‘Suggestion Box’ by students and parents, oral complaints are also redressed. All complaints are scrutinized by the management and the grievance redressal cell.
The complaint management mechanism is carried out in three levels in the institution:
- The Departmental level grievances are attended by the concerned class teachers who are mentors and Department heads.
- The student coordinators and staff coordinators of various clubs and associations act, as facilitators to communicate and sort out the grievances pertaining to various clubs and associations.
- Unresolved grievances at the departmental level and association level are referred to the Grievance Redressal Cell of the institution. The students can approach the Grievance Redressal Cell of the institution with their complaints of common interest too. They can drop their complaints in the suggestion box or directly communicate them to the Principal. Depending on the seriousness of the problem, the issues are settled by the Cell or by the Principal in consultation with other members of the management, parents and faculty.
Complaints affecting one or more individual employees in respect of their wage payments, leave, transfer, promotion, seniority work assignment, working conditions and interpretation of service agreement, dismissal and discharge etc. would constitute a grievance. Complaints affecting students in respect to their scholarships, leave, additional cognominates, extramural activities, dismissal etc. would constitute a grievance. Where the points of disputes are of general applicability or of considerable magnitude, they will fall outside the scope of this procedure.
Grievance Redressal Committee
Mail ID : firstname.lastname@example.org
|Sl. No.||Name||Category||Present Designation/ Department||Telephone numbers|
|1||Dr. N. Suguna||Chairman||Joint Directoremail@example.com|
|4||Prof.C.Nirmala||Head of the Department||HOD(S&H),AP/Chemistryfirstname.lastname@example.org|
|14||Prof. M.Selvaraju||Senior Head of the Departmentemail@example.com|
|18||Prof. V.Arulanandam||NGO or outside activist||Others-Assistant Governor Rotaryfirstname.lastname@example.org|